Terms of Service
Last Updated: March 15, 2024
Please read these terms carefully before using our website or services. By engaging with Purbanchal Roadways, you are agreeing to these terms and conditions.
1. Agreement to Terms
By accessing or using Purbanchal Roadways' services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access our services.
2. Services Description
- Household Goods Transport
- Car Transport Services
- Door-to-Door Delivery
- Professional Packing Facility
- Insurance Coverage
- Real-time Tracking
- Industrial Goods Transport
- Multimodal Project Logistics
- Over-Dimensional Cargo Transport
3. User Responsibilities
- Provide accurate and complete information
- Maintain the security of your account
- Comply with all applicable laws and regulations
- Pay all fees and charges on time
- Not misuse or abuse our services
4. Booking and Payment
4.1 Booking Process
- All bookings must be made through our official channels
- Bookings are subject to availability
- We reserve the right to refuse service
- Prices are subject to change without notice
4.2 Payment Terms
- Payment must be made in full before service delivery
- We accept various payment methods
- Online bookings receive a 2% discount
- Additional charges may apply for special services
5. Service Delivery
5.1 Delivery Times
- Estimated delivery times are provided as guidelines
- Actual delivery times may vary due to circumstances
- We will notify you of any significant delays
5.2 Delivery Requirements
- Recipient must be available at delivery time
- Valid identification may be required
- Special handling instructions must be provided in advance
6. Insurance and Liability
6.1 Insurance Coverage
- Basic insurance is included in our services
- Additional coverage can be purchased
- Claims must be filed within 30 days of delivery
6.2 Liability Limitations
- We are not liable for delays due to circumstances beyond our control
- Liability is limited to the declared value of goods
- Certain items may be excluded from coverage
7. Cancellation and Refunds
7.1 Cancellation Policy
- Cancellations must be made 24 hours before pickup
- Cancellation fees may apply
- No-shows will be charged in full
7.2 Refund Policy
- Refunds are processed within 7-10 business days
- Refund amount may be subject to cancellation fees
- Service charges are non-refundable
8. Prohibited Items
The following items are prohibited from transportation:
- Hazardous materials
- Illegal substances
- Perishable goods (unless specially arranged)
- Items exceeding size/weight limits
- Items requiring special permits
9. Intellectual Property
All content on our website and materials are our property and are protected by intellectual property laws. You may not use our content without permission.
10. Privacy
Your use of our services is also governed by our Privacy Policy, which can be found on our website.
11. Modifications to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website.
12. Governing Law
These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Dibrugarh, Assam.
13. Contact Information
For questions about these terms, please contact us at:
- legal@purbanchalroadways.com
- +91 1234567890
- 123 Main Street, Dibrugarh, Assam, India